Job Summary
The Assistant Manager, HR Shared Services & Regional Offices will be responsible for ensuring seamless delivery of HR services across Afreximbank’s regional offices and subsidiaries. This role focuses on operational efficiency, compliance with HR policies, process optimization, and employee well-being, while also contributing to talent management, digital transformation, and organizational development.
The ideal candidate should have strong experience in HR operations, payroll management, recruitment, employee well-being programs, and compliance oversight. This role requires exceptional analytical, problem-solving, and stakeholder management skills to support HR initiatives across multiple locations.
Key Responsibilities
1. HR Operations & Shared Services Management
- Oversee implementation of HR policies and processes across regional offices and subsidiaries.
- Ensure adherence to service-level agreements (SLAs) and enhance service delivery efficiency.
- Manage payroll, employee data, and benefits administration for subsidiaries and outsourced staff.
- Provide payroll-related support to ensure timely and accurate payments across locations.
- Drive HR process automation and improvements within Shared Services.
2. Recruitment, Onboarding & Talent Acquisition
- Support recruitment efforts, job postings, interview scheduling, and onboarding of regional and outsourced staff.
- Ensure compliance with hiring procedures and support talent acquisition strategies.
- Oversee onboarding and offboarding of outsourced staff, ensuring smooth transitions.
- Collaborate with Talent Management to develop workforce planning strategies for subsidiaries.
3. Performance Management & Employee Development
- Support performance management initiatives across subsidiaries and outsourced teams.
- Coordinate learning and development programs in collaboration with L&D teams.
- Contribute to talent mobility and succession planning initiatives for key regional roles.
4. Employee Well-being & Medical Benefits Management
- Oversee employee well-being programs across subsidiaries, including annual medical checkups.
- Coordinate with medical providers and insurers to ensure smooth healthcare access.
- Address medical-related concerns and oversee administration of pre-employment health checks.
- Organize employee engagement programs, staff events, and wellness initiatives.
5. Compliance, Employee Relations & Policy Adherence
- Ensure HR policies and compliance requirements are followed across subsidiaries.
- Provide guidance on employee relations matters, escalating complex cases as needed.
- Act as the first point of contact for HR inquiries from regional offices.
6. Digital Transformation & HR Analytics
- Support implementation of HR digital solutions to enhance operational efficiency.
- Contribute to process automation and improvements in shared services operations.
7. Stakeholder & Vendor Management
- Serve as the key HR liaison for regional offices and subsidiaries.
- Manage relationships with outsourcing agencies, medical insurers, and HR service providers.
8. Organizational Development & Change Management
- Work with the Organizational Effectiveness team to implement change management initiatives.
- Support culture transformation programs within subsidiaries.
- Ensure smooth integration of new subsidiaries into the Bank’s HR framework.
Qualifications & Experience
Education Requirements:
- Bachelor’s degree and a postgraduate degree in Human Resources, Business Administration, or a related field.
- HR professional certification (CIPD, SHRM) is desirable.
Work Experience:
- Minimum 5 years of experience in HR operations, shared services, or regional HR management in financial institutions.
- Experience managing outsourced staff, payroll administration, and compliance.
Application Process
Interested candidates should submit their CVs to Afreximbank@robertwalters.com with the job title clearly stated in the email subject line for proper consideration.