About Job
The Real Estate & Administration division at Afreximbank Group plays a critical role in ensuring seamless real estate, procurement, and general management services through innovative, cost-effective, and client-focused systems and processes.
The Assistant Manager, Real Estate & Administration (Travel Operations) is responsible for managing business travel arrangements for Bank staff, ensuring a smooth, cost-effective, and efficient travel experience while complying with Bank policies, budget constraints, and international best practices.
This role requires overseeing travel booking workflows, managing vendor relationships, and ensuring that all travel arrangements—including flights, accommodation, and transportation—are effectively coordinated. The incumbent will also lead the travel operations team, ensuring adherence to Bank policies, service level agreements (SLAs), and QHSE standards.
Location: Afreximbank Headquarters, Cairo, Egypt
Key Responsibilities
1. Travel Operations Services
- Oversee travel arrangements for Bank staff in accordance with the Bank’s travel policy and business requirements.
- Ensure that routing, ticket issuance, and transfers are managed professionally, accurately, and in a timely manner.
- Monitor the coordination of all ground transportation arrangements, including dispatching vehicles and drivers.
- Ensure that travelers receive real-time travel updates and necessary support before and during their journeys.
- Oversee hotel and airline bookings, ensuring cost-effective and optimal travel plans in coordination with the Bank’s travel partners.
- Continuously enhance the travel experience, ensuring a high level of efficiency, traveler satisfaction, and cost control.
- Monitor the department’s travel budget, taking corrective actions when variances occur.
- Prepare Invitation Letters to facilitate visa issuance for Bank staff traveling on official business.
- Maintain effective relationships with airlines, hotels, and travel partners, ensuring seamless bookings and schedule coordination.
- Supervise and manage team performance, ensuring efficient use of SAP Concur and prompt resolution of travel-related issues.
2. Team Management & Leadership
- Oversee the daily operations of the travel team, ensuring compliance with SLAs, policies, and procedures.
- Evaluate and assess team performance, ensuring alignment with key performance indicators (KPIs).
- Develop and implement workflow processes that ensure smooth execution of all travel-related tasks.
- Ensure that strategies and processes are in place to meet business objectives and operational needs.
- Foster a collaborative and accountable team environment, promoting efficiency and professionalism.
- Build team trust and accountability by setting clear expectations, creating space for contribution, and fostering continuous improvement.
3. Other Responsibilities
- Perform additional duties as assigned by management based on operational needs.
Experience Requirements
- More than 10 years of experience in corporate travel management, hospitality, or business travel coordination.
- 4–6 years of experience in a supervisory or managerial role overseeing travel operations.
- Experience in event planning or coordination in a corporate environment is a plus.
- Strong understanding of international travel regulations, visa processing, and vendor management.
Education & Certifications
- Bachelor’s degree in Travel and Tourism Management, Hospitality Management, Business Administration, or a related field.
- Master’s degree in the above fields is preferred.
- Preferred Certifications (not mandatory):
- IATA & Geographic Advanced Course
- Amadeus Course
- Specialized training in corporate travel management
- Training in travel and tourism
Language Proficiency
- Fluent in Arabic and English (spoken and written).
- Intermediate proficiency in French is preferred.
Technical Skills & Competencies
- Software Proficiency:
- Microsoft Word, Excel, PowerPoint, and Outlook
- SAP Concur (for travel management and expense tracking)
- Amadeus or other Global Distribution Systems (GDS)
- Core Competencies:
- Corporate travel management expertise
- Strong vendor negotiation and contract management skills
- Ability to optimize travel routes and cost structures
- Strong problem-solving skills for resolving travel-related issues
Application Process
Interested candidates should submit their CVs to Afreximbank@robertwalters.com, ensuring that the job title is clearly stated in the email subject line for proper consideration.