Job Summary
The Food & Beverage Manager will be responsible for the seamless operation and guest experience across all food and beverage outlets within the Bank’s hospitality operations. The role involves ensuring high-quality service, operational excellence, financial management, team development, and compliance with health, safety, and environmental standards.
This position requires an experienced leader with a proven record in food and beverage/restaurant management, especially in 4 or 5-star hotel environments, capable of managing a dynamic team and contributing to the hospitality brand’s success.
Key Responsibilities
Service / Guest Experience
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Greet and welcome guests, ensuring a seamless experience from arrival to departure.
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Anticipate and respond to customer needs and feedback.
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Resolve guest complaints promptly when escalated.
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Represent the ONOMO brand professionally and uphold guest satisfaction standards.
Operational Management
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Oversee daily operations of restaurant, bar, room service, and banquet services.
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Ensure appropriate staffing levels and scheduling.
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Lead team briefings to align service delivery with expectations.
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Coordinate closely with kitchen and dishwashing teams.
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Inspect outlets and equipment, overseeing timely maintenance.
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Manage special events, including seminars and banquets.
Financial Management / Administration
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Supervise procurement and stock control of catering and bar supplies.
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Oversee inventory management and financial reporting.
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Ensure accuracy in billing, cash handling, discounts, and promotions.
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Assist in budget preparation and reporting for F&B operations.
Team Management & Interdepartmental Coordination
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Recruit, train, and supervise F&B staff, including casual workers.
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Conduct evaluations, identify training needs, and foster professional development.
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Ensure effective communication with other departments (kitchen, events, housekeeping, HR).
Sales & Marketing
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Set monthly and daily revenue targets, training staff on upselling techniques.
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Drive revenue growth through promotions and positive customer engagement.
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Collaborate with the sales team to market the F&B offerings.
Health, Safety & Environmental Responsibility
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Conduct routine inspections for cleanliness, hygiene, and safety.
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Ensure public and staff areas meet sanitation standards.
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Promote and implement eco-friendly practices, including energy conservation and waste management.
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Enforce staff compliance with health, safety, and emergency protocols.
Minimum Qualifications & Experience
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Education:
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Diploma or Degree in Hospitality Management, Food and Beverage Management, or related field.
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Experience:
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Minimum 10 years of F&B/restaurant management experience at a 4 or 5-star hotel.
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Proven leadership, service excellence, and financial accountability.
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Proficiency in POS systems and IT tools.
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Skills:
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Fluent in English and a local language.
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Strong team management, communication, and customer service skills.
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Financial acumen for effective budgeting and reporting.
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Sales-oriented with business acumen and ethical discipline.
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Compliance Responsibilities
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Adhere to the Bank’s policies and procedures including:
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Staff Handbook and Code of Conduct
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Anti-Money Laundering (AML) & Counter Terrorism Financing
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Anti-Bribery & Corruption
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Conflict of Interest & Insider Trading Policies
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Report any suspicious or non-compliant activities to the Compliance Department.
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Complete the Annual Compliance Training/Assessment.
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Support KYC procedures and compliance in vendor relationships.
Key Competencies
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Proven expertise in managing operations and coordinating hospitality services.
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Strong leadership and training skills, capable of mentoring junior colleagues.
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Effective in building internal and external stakeholder relationships.
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Adept at problem-solving and driving results in dynamic environments.
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Deep understanding of how the F&B function contributes to Afreximbank’s mission and service excellence.
Application Process
Interested candidates should submit their CVs to Afreximbank@robertwalters.com with the job title “Food & Beverage Manager” clearly stated in the email subject line for proper consideration.