About Job
Afreximbank is expanding its African Trade Centre (ATC) initiative by developing a portfolio of hotels across Global Africa. The newly constructed Abuja African Trade Centre (AATC) includes a 148-room, four-plus-star business hotel, managed by ONOMO Hotels.
The Hotel General Manager (GM) will oversee the pre-opening and operational management of this brand-new property, ensuring operational excellence, outstanding guest experiences, and financial success.
Location: Abuja, Nigeria
Key Responsibilities
Pre-Opening Phase:
- Lead the pre-opening process, including recruitment, hiring, training, and onboarding of key staff.
- Coordinate with corporate teams to ensure the timely delivery of operational plans, marketing campaigns, and IT infrastructure.
- Work closely with contractors and vendors to ensure the hotel’s physical space aligns with brand standards.
- Develop and implement pre-opening budgets, forecasting, and tracking costs to ensure an on-time and cost-effective launch.
- Train staff on group policies and procedures across guest services, operations, housekeeping, food & beverage, and sales & marketing while adapting them to local regulations.
- Design and implement a sales strategy to build brand awareness, attract guests, and establish key partnerships.
- Ensure all licensing, legal, and safety requirements are met for opening.
Operational Phase (Post-Opening):
- Oversee daily hotel operations, ensuring a seamless guest experience across guest services, housekeeping, food & beverage, maintenance, and administration.
- Drive revenue growth through strategic pricing, revenue management, and occupancy optimization, in line with group policies.
- Develop and manage marketing and sales initiatives to enhance the hotel’s market presence and revenue.
- Represent the hotel at business meetings and local events, strengthening community and industry relationships.
- Monitor financial performance, including operating expenses, P&L statements, and budget adherence.
- Analyze and respond to guest feedback, implementing service enhancements to maintain high satisfaction levels.
- Lead regular performance meetings with department heads, setting and reviewing KPIs.
- Ensure the hotel adheres to brand standards, continuously seeking operational improvements.
- Manage relationships with ownership, corporate offices, and local businesses.
- Implement and enforce health, safety, and compliance protocols for staff and guests.
- Foster a positive work culture, promoting staff engagement, development, and performance excellence.
Required Qualifications
- Proven experience as a Hotel General Manager, with expertise in pre-opening and operational management.
- Strong knowledge of hotel management software and property management systems (PMS).
- Financial acumen, including budgeting, forecasting, and cost control.
- Leadership and interpersonal skills to motivate teams and ensure high-performance operations.
- Experience developing and implementing operational processes, quality standards, and service excellence strategies.
- Strong business development and marketing expertise to drive sales, revenue, and brand visibility.
- Prior experience in upscale or full-service hotel brands is mandatory. Experience in conference center management is a plus.
Preferred Qualifications
- Master’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years in hotel management, with at least 3–5 years in a senior leadership role.
- Experience in hotel pre-opening and/or multi-property management is a plus.
- Fluency in English is required.
Application Process
Interested candidates should submit their CVs to mataylor@caglobalint.com, ensuring that the job title is clearly stated in the email subject line for proper consideration.